• Press Releases
  • Site Selectors Guild Honors Muncie-Delaware County Economic Development Alliance
  • Muncie-Delaware County, Indiana Economic Development Alliance Hosts Progress Rail Career Fair
  • Muncie-Delaware County Economic Development Alliance Earns Reaccrediation
  • Kermit USA Establishes US Headquarters in Muncie-Delaware County
  • Alliance Participates in Regional Economic Development Sales trip to Chicago
  • Chamber Honors Business Leaders at Annual Dinner
  • New Kia Dealership Announced in Muncie
  • Turkish Business Center Announced In Muncie-Delaware County
  • Delaware Dynamics, LLC Expanding
  • IBM adds 175 jobs with Second Center in Daleville
  • Energize-ECI Receives Approval to Establish an EB-5 Visa Regional Center in East Central Indiana
  • Lutton Attends CAR Management Briefing Seminars
  • TomKen Plastic Technologies Expanding
  • Muncie-Delaware County, Indiana Completes Economic Development Trip to China
  • Cahill Named Economic Development Coordinator
  • County Commissioners Proposing Partnership to Construct New 50,000SF Shell Building in Daleville
  • Indiana Stampings Expands in Muncie
  • Muncie to Construct New 40,000 Square Foot Shell Building
  • Indiana-China Trade and Investment Symposium
  • Meetings Held with Foremost Site Selection Consultants
  • Economic Development Alliance Attends WINDPOWER 2011
  • Mid-West Metal Products to Construct New Facility in Delaware County, IN
  • Mayor Proposes New Shell Building in City of Muncie
  • Alliance Wins Best of Midwest Award
  • WorldWide Battery to create up to 50 jobs in Muncie
  • Locomotive Maker Progress Rail Services to Locate Assembly Operation in Muncie
  • Global Powertrain Supplier to Expand Muncie Operations
  • Cedarbridge Treatment Center Expanding in Muncie
  • Ady-Austin Designates "Shovel-Ready" Food Processing Site in Muncie, IN
  • Economic Development Alliance Markets to Site Selectors in Atlanta, GA & Greenville, SC Areas
  • DSE Trucking Expands in Delaware County
  • Local Officials Attend WIndiana Conference
  • Wind Energy Manufacturing Association WEMA
  • Muncie Redevelopment Commission Submits Brownfield Planning Grant
  • Pengad/Indy Expanding
  • Muncie-Delaware County Launches New World Class Website
  • Veriana's VNIMEDIA Expanding to Muncie
  • Muncie - Delaware County Delegation to Visit Japan
  • Muncie - Zhuji City Sister City Ceremony
  • Muncie-Delaware County Delegation Completes Successful Japan Trip
  • Twoson Tool / Mursix Corporation Expanding
  • Delaware County Receives $2.3 Million Grant for Rail Line
  • Food Processor to Expand in Muncie Adding 50 Jobs
  • Brevini Wind Accelerates US Wind Turbine Main Drive Manufacturing Operation Planned for Muncie, IN
  • Indiana Finance Company Relocating Corporate Offices to Daleville
  • Vision 2011 EDA Receives National Recognition
  • Global Gear Maker to Site North American Headquarters, Manufacturing Center in Delaware County
  • Al Pete Meats Adding 55-75 New Jobs
  • Lifetouch to Expand
  • Delegation Completes Highly Successful Trip to Japan
  • Spanish Transmission Components Maker to Expand in Delaware County
  • Al Pete Meats, Inc. Adds Jobs in Muncie-Delaware County
  • Study Finds Ball State Makes Muncie Nation's Most Affordable College Town
  • Muncie Ranks 5th in Affordable Home Prices
  • Muncie-Delaware County Economic Development Alliance Receives Economic Development Award
  • Groundbreaking Held for New 80,000 Square Foot Expandable Shell Building
  • Jarden Home Brands Selects Daleville for New Corporate Headquarters
  • Spanish Transmission Components Manufacturer to Locate Its U.S. Operations in Delaware County
  • IBM to Open New Customer Service Center in Delaware County
  • Medical Billing Company Expanding
  • Software Company Expands to Yorktown
  • Sallie Mae Bringing 700 Jobs to Muncie
  • New Auto Parts Plants to Create Up to 420 Jobs
  • Two Local Companies Announce Expansions
• Video & Audio Gallery
• Image Galleries

IBM Adds 175 Jobs at New Center in Delaware County

(September 26, 2011-Daleville, IN) IBM Corporation held a press conference today showcasing its new Business Process Center in Daleville. The center is located in the Heartland Business Center and has 175 new fully trained employees supporting the customers of a leading global electronics brand. "IBM opened its first center on Commerce Drive more than three years ago," said Kent Holcomb, IBM Senior State Executive. "Today's announcement is directly tied to the skill of our employees and superior customer service being delivered in Daleville."

For example, one of IBM's consumer electronics customers in Daleville has been recognized with the Call Center Excellence Award North America, ranking them as one of the top five companies in the country for consumer feedback. The award, sponsored by the International Quality and Productivity Center, is based on consumer satisfaction survey ratings. Since January, IBM’s work for a major health care provider has increased productivity by 38 percent while maintaining quality measurement at 99.6 percent for more than 160,000 clients.

The Muncie-Delaware County Economic Development Alliance, Delaware County Commissioners and Delaware County Redevelopment Commission have played key roles in creating the business environment that is central to this expansion. The Redevelopment Commission approved the use tax increment financing funds as an incentive to help bring the new jobs and investment to Daleville.

"This announcement is a reflection of the quality of our local workforce," said Terry Murphy, Vice President of Muncie-Delaware County Economic Development Alliance. "With the addition of these jobs, IBM is now one of the largest employers in our area."

According to IBM officials, the centers in Daleville are continually working to secure new business to support added expansion. The motto of the centers is Smart, Helpful and Valuable. Their commitment to customer service, efficiency, accountability and value has created a culture of excellence this has translated into meaningful business results and value for IBM Daleville's customers.

"We are excited to be here today and see the success IBM is having in Delaware County," said Todd Donati, President of the Delaware County Commissioners. "The Commissioners are dedicated to job growth and we are pleased to have played a role in bringing these jobs to our community.”

"This is a substantial expansion of an existing business and that is great news for Delaware County," said Jay Julian, President and CEO of the Muncie-Delaware County Chamber of Commerce. "IBM's continued investment in our community shows their confidence that Delaware County is a community that allows the company to continue to grow and prosper."